Frequently Asked Questions | Furniture Help

Ordering and Payment

• What payment methods do you accept? At Home24, we provide a variety of payment options for your convenience. We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, cheques, and Amazon Pay.

• Can I pay with cash upon delivery? Yes, you can pay with cash upon delivery for in-stock items. A 5% cash on delivery fee applies.

• How secure is my payment information? Your payment information is safeguarded with advanced encryption technology, ensuring a secure transaction every time.

• Can I modify or cancel my order? If your order has not yet been dispatched, you can request changes or cancellation. Please contact our customer service team promptly to make arrangements.

• How can I track my order? Once your order is on its way, we will send you tracking information so you can monitor its progress until it reaches you.

• Do the prices on your website include VAT? Yes, all displayed prices include VAT, ensuring transparency with no hidden costs at checkout.

• What are the payment options for furniture that isn't immediately available? For items not available for immediate delivery, you can pay a deposit of at least 15% of the total purchase price at checkout. The remaining balance will be collected before shipment. Alternatively, you can choose to pay in full if preferred.

• Can I pay the full amount now? Absolutely! You can opt to pay the entire amount at checkout. We accept various credit and debit cards, and PayPal is also available.

• Payment Methods:

Shipping and Delivery

• How do you handle shipping? We strive to provide seamless delivery experiences throughout the UAE. When ordering, you’ll choose the payment option that best suits you, whether it’s a deposit, cash on delivery, or full payment.

• Can I pay with cash on delivery for all items? Cash on delivery is available only for items that are currently in stock. An additional 5% fee applies for this payment method.

• When will I receive my furniture? We’ll keep you updated on your order’s status and coordinate with you to arrange delivery once your furniture is ready.

• Do you offer international shipping? Currently, we only ship within the UAE to ensure fast and reliable delivery service.

Returns and Exchanges

• What should I do if my furniture arrives damaged? Inspect your furniture upon delivery. If you find any damage, contact us immediately to arrange a solution.

• Do you provide product warranties? Yes, most of our products come with a manufacturer’s warranty, covering defects in materials and workmanship.

Product Information

• What materials are used in your furniture? Our furniture is crafted from premium materials, including solid wood, wood veneers, high-quality fabrics, metals, and MDF.

• Where are your products manufactured? We source our products from reputable manufacturers worldwide to ensure superior quality.

• Can I customize the size or material of a product? Customization options are available for some items. Please contact us to discuss your specific requirements.

• How should I care for my furniture? Care instructions vary by product. Refer to the product description or get in touch with us for detailed care guidelines.

Warranty

• What warranty is offered with your products? Most of our products come with a 1-year manufacturer's warranty, covering defects in materials and workmanship.

• What does the warranty cover? The warranty covers manufacturing defects but does not include damage caused by misuse or accidents.

• How long is the warranty period? Our standard warranty period is 1 year, though it may vary by product. Please check the product details for specific information.

• How do I file a warranty claim? To make a warranty claim, please contact our customer service team for assistance with the process.

Assembly

• Do you provide assembly services? Yes, we offer professional assembly services for an additional fee.

• What is the cost of assembly? Assembly costs vary depending on the product. Please inquire with us for a quote specific to your item.

• Can I assemble the furniture myself? Most of our products come with detailed assembly instructions, allowing you to assemble the furniture on your own if preferred.

Company and General

• How can I contact you for more information? For inquiries, email us at info@home24.ae or send a message via WhatsApp at +971 56 92 - 46585 for a quicker response.

• Do you offer discounts? Stay updated on our latest sales and discounts by following us on social media.

• Is your furniture handcrafted? Yes, many of our pieces are handcrafted to provide a unique and personalized touch for each customer.

Faq

Faq Manager